Office of Health Care Ombudsman and Bill of Rights

Office of Health Care Ombudsman and Bill of Rights
 

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About Health Care Ombudsman

Who We Are

Health Care Ombudsman and Bill of Rights Program was legislated by the Council of the District of Columbia, and the Office of Health Care Ombudsman and Bill of Rights was actually established in 2009 to counsel and provide assistance to uninsured District of Columbia residents and individuals insured by health benefits plans in the District of Columbia regarding matters pertaining to their health care coverage.

Contact the Office of Health Care Ombudsman and Bill of Rights if you need help:

  • Understanding your health care rights and responsibilities;
  • Resolving problems with health care coverage, access to health care, or your health care bills; 
  • Appealing your health plan’s decision; and
  • Finding other health care resources.

The Office of Health Care Ombudsman and Bill Rights can help with:

  • Medicaid
  • Medicare
  • Commercial Insurance
  • DC HealthCare Alliance
  • DC Healthy Families
  • Prescription Drug Coverage
  • Medical Billing Issues
  • Denials
  • Appeals/Grievances

How can you contact the Office of Health Care Ombudsman and Bill of Rights?

Office of Health Care Ombudsman and Bill of Rights

441 4th Street, NW
900 South
Washington, DC 20001
Office: (202) 724-7491
Confidential Fax: (202) 442-6724
Toll- Free Number: 1-877-685-6391
 

FOIA Requests

FOIA Officer 
Irene Hui 
Assistant Attorney General
Department of Health Care Finance (DHCF)
441 4th Street, NW
900 South
Washington, DC 20001
Office: (202) 478-9209
 

Report Fraud

  • DC Medicaid (DHCF) Fraud – 1-877-632-2873
  • Medicare Fraud – 1-800-447-8477
  • Social Security Fraud – 1-800-269-0271

Advisory Council Minutes

Copies of the Advisory Council minutes are available upon request. For copies, kindly call the Office of Health Care Ombudsman and Bill of Rights at (202) 724-7491.